Punjabi Crossdock — How It Works Page Preview

How It Works

From Check-In To Dispatch, Step By Step

No guesswork, no waiting around for an update. Here’s exactly what happens to your load from the moment you book to the moment it rolls back out — and what you’ll hear from us at each stage.

Request A Quote Call Dispatch

The Process

Six Steps, One Dock Door At A Time

Steps 04 is only used when a load actually needs restacking or rework — most straight crossdock jobs skip it entirely.

Book Your Load

~15 min

Call dispatch or submit a quote request with your trailer type, freight details, and timing. We confirm a dock door, a rate, and a check-in window.

Confirmation number issued by phone, text, or email
Rate and estimated turnaround confirmed upfront

Check-In & Scan

~10 min

Driver arrives on-site, checks in at the gate, and the trailer is scanned against the bill of lading before being directed to its assigned door.

BOL verified against manifest
Dock door assignment confirmed on arrival

Sort & Inspect

30–90 min

Freight is unloaded, sorted by destination or pallet, and inspected for damage, shortages, or labeling issues before moving further down the line.

Damage or shortage flagged with photo documentation
Freight staged by outbound destination

Restack Or Rework (if needed)

1–3 hrs

If a pallet has shifted, a case is mislabeled, or a count is off, it’s corrected here — rebuilt, relabeled, or repaired to spec before reload.

Before/after photos on every correction
Skipped entirely on standard crossdock-only loads

Reload & Verify

30–60 min

Freight is loaded onto the outbound trailer and the count is re-verified against the updated paperwork before the doors close.

Final count matched against BOL
Load secured and trailer sealed

Dispatch & Documentation

~15 min

The trailer is dispatched and you receive final paperwork — updated BOL, photo documentation, and a dispatch confirmation — same day.

Digital paperwork sent within the hour
Direct line to dispatch for any follow-up

Stay In The Loop

What You Hear From Us, And When

Confirmation Number

Sent the moment your load is booked, with your door assignment and check-in window.

Live Status Updates

A text or email when your trailer checks in, moves to restack or rework, and reloads.

Photo Documentation

Before/after photos on every correction, available on request for claims or compliance.

Final Paperwork

Updated BOL and dispatch confirmation sent digitally within the hour of departure.

Set Your Clock

Turnaround Expectations By Load Type

Load Type	Steps Involved	Typical Total Time
Standard Crossdock	Check-in → Sort → Reload → Dispatch	Under 4 hours
Restack Only	Check-in → Sort → Restack → Reload → Dispatch	3–5 hours
Rework / QC	Check-in → Sort → Rework → Reload → Dispatch	Same day, volume dependent
Storage / Transload	Check-in → Sort → Stage → Reload on demand	Flexible, by the day

Common Questions

About The Process

Do I need to book ahead, or can I show up same-day?+

Same-day is usually fine for standard crossdock and restack jobs — call dispatch and they’ll confirm door availability before you head over. Scheduled or high-volume work is best booked at least a day ahead.

What happens if damage or a shortage is found during inspection?+

We stop, photograph the issue, and contact you before proceeding — you decide whether to rework, reject, or continue as-is. Nothing gets corrected or reloaded without your sign-off.

Can my driver wait with the trailer, or do they need to leave it?+

Either works. Most drivers wait for standard crossdock turns since they’re usually under four hours. For longer restack or rework jobs, drop-and-hook is available.

How do I track where my load is in the process?+

You’ll get a text or email at check-in, again if it moves into restack or rework, and a final notice at dispatch. You can also call dispatch directly for a live update anytime.

What if my load needs something outside this process?+

Call dispatch before booking. Most non-standard requests — hazmat, oversized freight, multi-stop consolidation — can still be accommodated, just with a custom plan instead of the standard flow.

Get Moving

Ready To Put Your Load On The Board?

Tell dispatch what’s on the trailer and where it’s headed. They’ll confirm a door, a rate, and a turnaround time — usually within the hour.

Response within 60 minutes, 24/7
No account or contract required for one-off loads
Photo documentation on every job